Incidents are unplanned investments for modern organizations. Think “accident investigation, but in the software world” — this is what we do and what we train.
Brooklyn, NY
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When organizations experience an incident that gets attention from press, investors, and other external stakeholders, it can be advantageous to have a neutral and independent analysis done for the event.
This is why we do "aftermath" work: adaptivecapacitylabs.com/aft…
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"It is not uncommon for high-consequence events to be handled mostly in-camera and for the open, formal incident review to take on the flavor of 'incident theater'."
adaptivecapacitylabs.com/blo…
#learningfromincidents #incidentanalysis
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Our pleasure — honored to do so!
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AdaptiveCapacityLabs retweeted
The @AdaptiveCLabs training is amazing!! Highly recommend and I know because I’ve had it!
We (@AdaptiveCLabs) have 5+ years of working with clients of all shapes and sizes. We’ve never wasted time trying to convince them any conventional concepts (shallow metrics, causes, etc.) are wrong. It hasn’t been necessary for them to hire us and make real progress.
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AdaptiveCapacityLabs retweeted
I'll never forget our time working with Dr. Richard Cook and @allspaw at @AdaptiveCLabs, turning our worst outage into a powerful learning opportunity. What a loss to our entire software community. adaptivecapacitylabs.com/blo…
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We will continue to be loud about @ri_cook's perspective-shifting work and his impact on all those who knew and worked with him.
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AdaptiveCapacityLabs retweeted
A huge thank you to our Partners: @Indeed, @NS1, @security_score, @AdaptiveCLabs, @AuxonCorp, and @LFISoftware. We're thrilled to have them on board!
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AdaptiveCapacityLabs retweeted
“We’re not used to talking about or even have vocabulary for what makes something confusing? What makes something ambiguous? And that is what makes for effective incident analysis.” - @allspaw
Have a listen: buff.ly/3jYO6FI
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AdaptiveCapacityLabs retweeted
Digital Ocean with John Allspaw @allspaw @AdaptiveCLabs @LastWeekinAWS @QuinnyPig @digitalocean softwareengineeringdaily.com…
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Effectively learning from incidents means representing the *richest understanding*of the event for the *broadest audience* possible.
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AdaptiveCapacityLabs retweeted
Next time someone says there's an incident I'll tell them to stop interpreting the current system behavior as undesirable above the line queue.acm.org/detail.cfm?id=… @AdaptiveCLabs
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Excellent piece by @LauraMDMaguire!
infoq.com/articles/series-en…
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AdaptiveCapacityLabs retweeted
"A manager who complains that too few action items were produced has revealed [their] real interest: the reduction of an incident to a manageable discrete list of things to be done." @AdaptiveCLabs
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Any of these seem familiar to you?
adaptivecapacitylabs.com/blo…
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Why we're excited about @jeli_io's launch...
adaptivecapacitylabs.com/blo…
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