And, look, Google has incredible engineers, who are very talented, and solve massive and complex engineering problems. I love Google Docs, and it's a product at massive scale, is very reliable, performant etc.
But no one seems to sweat the details: either no one cares, or there's too much red tape to fix the papercuts. Like having a functional emoji picker, 20 years after the product launched. In 20 years, not one eng or designer went "you know what, this emoji picker sucks, let me fix it up." Not one!!