New @ThePeelPod with @tomerlondon We talk everything he’s learned scaling @GustoHQ zero to 500k customers and $1B+ in TTM revenue, being obsessed with your customer, what their internal data says about AI’s impact on SMBs, and Gusto’s M&A playbook. Full episode here + links below. 0:00 You must be obsessed with your customers 10:09 Building Gusto Cofounder in 8 weeks 13:57 What AI is actually doing to small businesses 19:52 COVID and "the end of small business" 27:42 Why running a small business is so hard 32:21 SVB and why payroll can't be late 36:29 How GTM changes after 500,000 customers 39:27 Running payroll manually before Gusto 46:19 Why payroll and compliance are so hard 49:14 What his dad's clothing store taught him 54:01 Are we regulating small business out of existence? 58:14 Starting as ZenPayroll in 2012 1:05:03 Getting the first customers 1:07:30 Minimum Lovable Product vs MVP 1:11:29 How AI changed the way Gusto builds 1:15:59 Gusto's M&A playbook 1:22:53 Shimon Peres and "no room for small dreams"