Hello GitHub Support Team,
I am writing to follow up on ticket #4492448, which I opened on June 18, 2026. It has now been more than a month without a response, and my account remains suspended. This suspension is significantly impacting my company's development work, so I would greatly appreciate an update.
To briefly summarize the situation:
While setting up a single organization for my company, the setup interface repeatedly indicated that the process had failed, so I retried with alternative names. I later discovered that four organizations (MatterEngine, MatterEngine-AI, MatterEngine-CORP, and MatterEngine-AI-CORP) had actually been created, each with its own GitHub Team subscription — which was never my intention. Shortly afterwards, my account was suspended.
I have already provided the four subscription receipts in my earlier replies. My requests are as follows: first, please reinstate my account, as the duplicate organizations were the unintended result of misleading UI feedback rather than any attempt to abuse the platform; second, I would like to keep only one organization (MatterEngine-AI is my preferred name) and have the other three removed; and third, I would appreciate a refund or billing adjustment for the duplicate subscriptions.
I am happy to provide any additional verification or documentation you may need. Given that over a month has passed, I would be grateful if this ticket could be escalated or prioritized.
Thank you for your time and assistance.
Best regards,
Sophie Ren
(Ticket ID: 4492448)