What do people automate the most? We went through 20+ million @Zapier workflows to find out. 4 jobs lead the list: 1. Lead capture (~30%) 2. Notifications (~19%): tell the team when something happens 3. Creating records (~18%): write it to the system once 4. Updating records (~14%): keep systems in sync when data changes Together, those use cases make up 81% of everything people automate with us. Overall, the most common automation is moving information from where it lands to everywhere it needs to go. A new lead hits a spreadsheet, the team hears about it, the CRM gets updated, and nobody has to copy anything by hand. That spreadsheet is usually Google Sheets (most common app in the data, even ahead of Slack and Gmail) We also looked at what sets each automation off. ~25% start when data changes somewhere, another 22% when someone submits a form, and only 8% run on a schedule. Most Zapier automations wait for something to happen. It's interesting to me how many tools each automation touches: the median is 3, and 59% use 3 or more. What people hand off first is the gap between apps, the work that used to mean two browser tabs and a lot of copy-paste. AI is starting to show up in that gap. AI assistant apps already appear as steps in 4.2% of these automations. The share is small, and it's the fastest-moving part of the data. That makes sense to me. Most of this list is catching information, telling someone, and writing it down in the right place. Those steps should run the same way every time. AI earns a step when the work needs judgment, like sorting a messy inbound email or drafting a reply. The bigger shift is who builds the workflow. For most of automation's history, someone had to wire up every rule in advance. Now it's easier than ever: tell Claude, ChatGPT, Muse, Grok Bot, whatever you use, what you want solved. It connects through Zapier MCP, picks the apps you already use, wires up the steps, and deploys the workflow as a Next Gen Zap that runs on its own. Next Gen Zaps are free for a limited time, in early access now for Teams, Pro, and Enterprise plans.

Gemini 4 Argon, out today from @GoogleDeepMind On Monday I took predictions on when we'd break 50% on AutomationBench. Well, it took two days... Report in thread below.

Full report, and all models we've scored, here: zapier.com/benchmarks

Sonnet 5.5 is here, less than a week after Opus 5.5. It’s cheaper and just took the top spot on our AutomationBench. At Max effort it scored 44.7% vs Opus 5.5’s 40%. And it costs $0.20 less per task (about $1.08 a task vs. $1.28). While the token rates are the same as Sonnet 5, the savings come from using far fewer tokens for the same work. Last week I said it wouldn't be long until a model hits 50% overall on AutomationBench. Sonnet 5.5 just hit 50% or more in 3 departments: Operations (59%), Marketing (52%), and Finance (50%). Where it’s weaker: HR at 31.7% and Support at 36%. Note: you’ll see “with fallbacks” bc when an Anthropic safeguard is triggered, there's a built in fallback to retry with a different Anthropic model. @ClaudeAI's Sonnet 5.5 is live in @Zapier now.