Where customer obsession meets invention. Use @AmazonHelp for customer support and @AmazonNews for the latest.
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Yesterday I paid $148.38 for my @amazon Prime membership. Yesterday I also received a damaged package w/ nothing in it. Yesterday I spoke w/ an associate who shipped a replacement item that was supposed to be here by 11 am, just like the original order. Is it here? NO.
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Hi. We're sorry to hear you haven't received your replacement order yet and can understand the concern. While we strive to make sure packages arrive by the promised delivery date, sometimes delays can occur due to unforeseen circumstances, such as carrier capacity and weather. You can learn more about late deliveries here: amzn.to/47xyLoy. Please keep us updated. We'd like to help ensure you get your package! -Cole
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Hi. We're sorry to hear you're experiencing delays with your deliveries. Without any account or personal details, what's the status of the packages as shown here: amzn.to/NAYourOrders? Please let us know. -Cole
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Why am I paying for amazon prime when two out of the last three deliveries which were prime delivery are taking two days to arrive @amazon
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These are delayed not the delivery day set at purchase infact I have cancelled an order that has been delayed for the second time. It's unfortunate that you can't simply apologise.
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We're sorry about the delay. Timelines can sometimes change due to a combination of factors like regional transit delays, unexpected weather, or local delivery backlogs. More information on Late Deliveries can be found here: amzn.to/4hswktu. If you need help with any current order just let us know.
-Conor
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Tried to chat with @amazon customer service... got passed around like a drunk chick at a Cornell frat party
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Hello, we're sorry to the poor experience. We'd like a member of our team to look into this with you. Please submit your details via the following link: amzn.to/4j3doCF, and we'll be in touch through your Message Center here: amzn.to/NAMessageCenter.
-Conor
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@amazon you sent the incorrect order. Customer service on the app did nothing and I called to get no resolutions
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Hi. We're sorry to hear about the order issues and that you haven't gotten a resolution yet. We'd like to help in any way we can! While we don't have account access on social media platforms, you can connect with a member of our direct team via chat here: amzn.to/4AGRpbf. Please note this is a specialized link that will expire in one hour. -Cole
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Amazon retweeted
America can lead the most important race of our generation, and getting the facts right is a big part of how we do it. Today we're sharing our Amazon Data Center Commitment and launching Built Together, a new investment in the communities where we build.
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This is one of the biggest Kindle redesigns since the original Paperwhite. ⬇️
The team redesigned the devices from the ground up, beginning with a reverse-stack display —a first for e-readers.
🔋Weeks worth of battery 🎨Edge-to-edge color display 🔲The most pocket-sized Kindle ever 🟣New color options like Ube
Last year, 85+ million people read on Kindle. They read more than 720 billion pages, an all-time high. This is what comes next.
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@amazon iyice sapıtmaya başladı.
Geçen gün evdeyim. Kız arkadaşımın verdiği siparişi teslim etmek yerine aşağıdaki börekçiye bırakıyor kargocu.
Bıraktıktan sonra da “siparişi börekçiye teslim ettim” diye arıyor.
Ertesi gün börekçiye gidiyoruz, öyle bir kargo yok.
Şikayet kaydı ile çözülecek mesele mi lan bu?
İki gün kargo bekle, kuryeci beyefendi kapını çalmaya gerek duymasın ama börekçiye teslim ettiği için arasın.
Ne çeşit ruh hastasısınız olm siz?
Trafiğin içinden geçersiniz.
Kaldırımdan sürersiniz.
Uçan kaçan herkesle kavga edersiniz.
Bir tane kitabı bile teslim edemezsiniz.
Ne boka yarıyorsunuz olm siz şu hayatta?
Sonra laf edince “emekçilik” şapkasına sığının.
Neyin emeğini veriyorsun da saygı bekliyorsun lan?
Kimden izin alarak benim kargomu başkasına bırakıyorsun.
Adamla / kadınla aramın bozuk olup olmadığını nereden biliyorsunuz.
Ulan “en garantili alışveriş Amazon’dan yapılır” diyorsun. Maaşallah dediğimi iki gün yaşamıyor.
Böyle bir şey yaşayacağımı özellikle Amazon'dan yaşayacağımı hiç düşünmezdim.
Kargomu Amazon'un kendisi getiriyor ve ben evde beklerken birden teslim bildirimi yapılıyor. Baktığımda böyle bir not var. Baya şaşırdım.
6 kat aşağı indim ve karşılaştığım manzara bu. Şaka gibi.
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Var hocam.
Kuryelerinizin müşterilerle dertleri neymiş bir sorun bakalım.
Nereden cesaret alarak birilerinin kargolarının, onun bunun dükkanına bırakıyorlarmış?
Şikayetlere bakılırsa kuryeler iyice zıvanadan çıkmış durumda.
Bir yaptırım falan da olmadığı için istedikleri gibi takılıyorlar.
Ha adamlara maaş falan mı vermiyorsunuz?
Onu da bilelim de bizim için @amazon macerası ilelebet sona ersin.
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Amazon retweeted
Awesome design on the new @amazonfiretv remote. The team added more tactile controls, so key buttons are findable by feel.
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I swear pretty much every delivery I get from @amazon gets delivered to the wrong place,and now have to wait days for a birthday present..why has it and other companies gone so downhill with actually delivering to the correct adddress
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Hi. We apologize that you've been having issue getting items delivered properly. Please share your order or tracking details here: amzn.to/4yXYAK8, and our team will research and respond within 12-hours of receiving. Updates will also be added to account here: amzn.to/UKMessageCenter.
-Ruby
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I just want my money back but no one is willing to listen to me or accept the fact that Amazon is in the wrong for this entire situation
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From the drop-down menu here: amzn.to/NASkipLogin, please select the option 'my password isn't working'. You can then call us on the provided number for further assistance. -Conor
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Can Amazon stop delivering my important shit with their fuck ass in house delivery service 😭
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We're sorry to hear about your orders arriving late. Delays may occur due to unforeseen circumstances, and we're sorry for any inconvenience this may cause. You can check the tracking of your orders here for any new updates: amzn.to/NAYourOrders. You can also view more information here: amzn.to/4ypLiqc, on what to do if your order is late. -Tania
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@amazon wow ending the call hanging up on me. Calling me a liar and absurd. Customer service has gone downhill. Supervisors lying left and right. Hopefully this is fixed because it is disgusting.
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No, chat wouldn’t work was on it for 10 minutes waiting for an associate and no one came. Still need assistance will contact you later as this has taken too much of my time. Which you all seem to waste anyways.
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We're sorry there was an issue with the chat. If you have a moment, can you submit this information via the form at this link: amzn.to/4xP5q3X, so we can take a look? This link doesn't expire. Once submitted, we'll reach out to you shortly via email. Typically, this is within an hour or two, but on rare occasions can take up to 12 hours. Keep an eye on your junk/spam folders as well as your inbox for a message from a social media resolution specialist. You can find a copy of that message here: amzn.to/NAMessageCenter .
-Shannon
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