6. Bonus – they have a way to get additional users from their current users
Not every successful company has this but there's usually something going on to drive referrals
Their are a number of different kinds of referral that I have seen actually work
a) Powered By referrals – if you have a visible widget that gets shared or embedded, this is a great driver. It was true for doopoll (the company I built), for
@podia, for
@SenjaHQ and so many more I've worked on. This is literally the origin story of Intercom, BTW.
b) Additional seat invites – most of the time this doesn't get factored into these kinds of list, but if you have a way to add 10 extra people to your customers' accounts, you've just acquired 10 additional users in theory and if your pricing reflects that, you're onto a winner. This was the case at
@balsamiq
c) An affiliate program – Affiliates is an incredibly involved way to get new customers from your existing customers but if you can build this and then structure the incentives right, it's an incredible driver. Warning: don't offer commission in perpetuity – I promise it will stunt your growth and it will bite you in the end. Learn from my scars lol. Oh and BTW, I recommend
@getRewardful for your affiliate program – the big platforms are horrific and really hard to work with and full of scammers.
d) A content program that incentivises your users – Almost never see this one anymore but there was a time where it was everywhere. In practice, this usually means that your users create stuff with your product like templates or some other re-usable artefact that you can co-promote with them in exchange for either commission or cash. Airtable did this for a while with their Airtable Universe library – I'm not sure if they ever needed to incentivise people beyond the kudos though!
@NotionHQ has certainly benefitted from the vast market of people offering content, templates and products based on their product
e) An agency model – every now and again someone asks me whether they're able to grow through agency partnerships. The concept is that agencies have a lot of customers who have a shared problem that your product can solve. But the reality is it's insanely hard to grow this way. Having been on all sides of the table, I can tell you the incentives are usually misalinged and very few agencies have enough clout to sell software to their clients at a meaningful volume. I saw
@JHTScherck tweeting about AirOps trying this. Look it up!